Casino&Friends Privacy Policy

At Casino&Friends, we are committed to protecting the privacy and personal data of every player who visits our platform. This Privacy Policy explains how we collect, use, store and safeguard your information when you register, log in, deposit, play or otherwise interact with Casino&Friends. By using our services, you consent to the practices described in this policy. If you do not agree with how we handle your data, we ask that you do not use our website or app.

Who We Are

Casino&Friends is owned and operated by Skill On Net PT Ltd, registered at Office 1/5297 Level G, Quantum House, 75 Abate Rigord Street, Ta' Xbiex XBX 1120, Malta. We hold a licence issued by the Malta Gaming Authority under number MGA/CRP/171/2009/06, granted on 21 June 2021. As the data controller, we are responsible for ensuring that any personal information you share with us is processed lawfully, fairly and transparently.

Information We Collect

We collect personal data at various stages of your relationship with us, including when you complete Casino&Friends register procedures, make a deposit, request a Casino&Friends withdrawal, or contact our support team. The categories of information we gather include:

• Identification details such as your full name, date of birth, address and government-issued identification when required for verification;
• Contact information, including your email address and phone number, used for account communication and Casino&Friends login recovery;
• Financial data related to your chosen Casino&Friends deposit and withdrawal methods, such as Visa, Mastercard, Trustly, Neteller, Skrill, INTERAC and other supported payment providers;
• Gameplay information, including which Casino&Friends slots and Casino&Friends live casino games you play, your betting patterns, and bonus activity;
• Technical data such as your IP address, device type, browser version and information relevant to your use of our Casino&Friends app or Casino&Friends casino app on desktop and mobile;
• Communication records from LiveChat, email and any correspondence with our support team.

How We Use Your Information

We use the personal data we collect for a range of legitimate business and legal purposes. These include:

• Verifying your identity and age to comply with responsible gambling and anti-money laundering obligations under our Malta Gaming Authority licence;
• Processing your Casino&Friends deposit and Casino&Friends withdrawal requests securely and efficiently;
• Managing your account, including administering any Casino&Friends bonus, Casino&Friends no deposit bonus, Casino&Friends free spins, or Casino&Friends promo code and Casino&Friends bonus code offers you claim;
• Operating our VIP Lounge loyalty programme and calculating your monthly tier based on wagering activity;
• Communicating important updates, including changes to terms, promotions and account notifications;
• Improving our website, our Casino&Friends casino app, and the overall gaming experience we provide;
• Detecting and preventing fraud, irregular play and other activity that breaches our terms and conditions.

Legal Basis for Processing

We process your personal data based on several legal grounds, including the performance of our contract with you, compliance with our legal and regulatory obligations, our legitimate interests in operating and securing our services, and, where applicable, your consent for optional marketing communications. You may withdraw consent for marketing at any time by contacting our support team or adjusting your account preferences.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties where necessary to operate Casino&Friends effectively. These parties include:

• Payment processors that handle your chosen deposit and withdrawal methods;
• Identity verification and fraud prevention providers;
• Game and software providers, including NetEnt, Play'n GO, Big Time Gaming, Evolution and other partners that power our slots and live dealer games;
• Regulatory authorities, including the Malta Gaming Authority, when legally required;
• IT service providers who support the hosting and security of our platform, including our Casino&Friends app infrastructure.

Any third party we work with is contractually obligated to protect your data in accordance with applicable data protection laws, including GDPR where relevant.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse how you interact with our website and Casino&Friends casino app. Cookies also help us keep you securely logged in during your Casino&Friends casino login session. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our platform.

Data Retention

We retain your personal data for as long as your account remains active and for a period afterward as required by our regulatory and legal obligations, including anti-money laundering record-keeping requirements. When data is no longer necessary for these purposes, we securely delete or anonymise it.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• The right to access the information we hold about you;
• The right to request correction of inaccurate or incomplete data;
• The right to request deletion of your data, subject to our legal retention obligations;
• The right to object to or restrict certain types of processing;
• The right to data portability;
• The right to lodge a complaint with a relevant data protection authority.

To exercise any of these rights, you can contact us at support@casinoandfriends.com, and our team will respond in accordance with applicable regulations.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. This includes encryption of sensitive information, secure servers, and restricted internal access to player data. While we take security seriously, no method of transmission over the internet is entirely risk-free, and we encourage you to use a strong, unique password for your Casino&Friends login credentials.

International Data Transfers

As we serve players across multiple regions, your data may be transferred to and processed in countries outside your country of residence. When this occurs, we ensure appropriate safeguards are in place, consistent with applicable data protection frameworks, to protect your information during such transfers.

Restricted Jurisdictions

Our services are not available to residents of certain restricted countries, and we do not knowingly collect or process personal data from individuals located in those jurisdictions. If we become aware that data has been collected from a restricted territory, we will take appropriate steps to close the relevant account and remove access in line with our terms and conditions.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately, with funds handled according to our terms.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements or other factors. Any material changes will be communicated through our website or via email, and we encourage you to review this policy regularly to stay informed about how we protect your data.

Contact Us

If you have questions about this Privacy Policy, how we handle your personal data, or wish to exercise your data protection rights, please reach out to our support team through LiveChat, available daily between 06:00 and 22:00 GMT, or by emailing support@casinoandfriends.com. We are here to address any concerns you may have about your privacy while enjoying our Casino&Friends slots, Casino&Friends live casino, and other services.