Responsible Gaming at Casino&Friends

At Casino&Friends, we want every visit to our platform to remain enjoyable, safe, and firmly within your control. We are licensed and regulated by the Malta Gaming Authority under licence number MGA/CRP/171/2009/06, and as part of that licence, we take our obligations toward responsible gaming seriously. This page explains the tools, limits, and support options we provide to help you keep your gaming activity balanced and enjoyable.

Our Commitment to Responsible Gaming

We believe that gambling should always be a form of entertainment, not a way to solve financial difficulties or escape personal problems. We design our Casino&Friends Casino experience, including our slots, live casino tables, and jackpot games, to be fun and engaging, but we never want play to become a source of stress. We continually review our policies and player-protection tools to ensure we meet the standards required by our licence and to support our players in maintaining healthy gaming habits.

Who We Protect

We do not accept registrations from anyone under the age of 18, or the legal age of majority in their jurisdiction, whichever is higher. When you register with us, we may ask you to verify your identity and age before you can make a deposit or withdrawal. If we discover that an account belongs to a minor, we will immediately close it and void any winnings associated with that account.

Tools to Help You Stay in Control

We provide a range of account settings designed to give you more control over your time and spending. You can access these tools at any time after you complete the Casino&Friends Casino login, directly from your account dashboard.

Deposit limits - we allow you to set daily, weekly, or monthly limits on how much you can add to your account. Once a limit is reached, we will prevent further deposits until the period resets.
Loss limits - we let you cap the amount you are willing to lose over a given timeframe, helping you track your spending more closely.
Wager limits - we offer the option to restrict the total amount you can stake within a set period.
Session time reminders - we can notify you after a set period of continuous play so you can decide whether to continue or take a break.
Time-out - we allow you to temporarily suspend your account for a short period, ranging from 24 hours to several weeks, during which you will not be able to log in or play.
Self-exclusion - we offer longer-term exclusion periods, from six months up to permanent closure, during which we will restrict your access to our services and remove you from marketing communications.

If you wish to activate any of these tools, we ask that you contact our support team or adjust your preferences directly within your account settings. Once a limit or exclusion is set, we will not lift or reduce it before the agreed period has ended, even if you request it, as this cooling-off structure is part of how we protect our players.

Setting Limits Before You Deposit

We recommend reviewing your limits before you make your first deposit or claim any Casino&Friends Casino bonus. Our minimum deposit is CAD 10, though CAD 20 or the currency equivalent is required to qualify for any Casino&Friends casino bonus offer, including our welcome package of free spins. We encourage you to think about how much you are comfortable spending before you register or make a Casino&Friends casino no deposit bonus claim, and to use our limit-setting tools from the very beginning of your journey with us.

Recognising the Signs of Problem Gambling

We understand that gambling can become problematic for some individuals, and we encourage our players to be mindful of the following warning signs:

Spending more money or time gambling than you originally intended
Chasing losses by depositing additional funds you cannot afford
Neglecting work, relationships, or responsibilities because of gaming activity
Feeling anxious, irritable, or preoccupied with thoughts about gambling
Borrowing money or using funds meant for essential expenses to gamble
Lying to family or friends about the extent of your gambling activity

If you recognise any of these behaviours in yourself or someone close to you, we strongly encourage you to make use of our self-exclusion tools and to seek professional support without delay.

External Support Organisations

We work alongside independent organisations that specialise in problem gambling support, and we recommend reaching out to them if you feel you need additional guidance beyond the tools we provide:

GamCare - offering free, confidential support and advice
BeGambleAware - providing information, advice, and tools for safer gambling
Gamblers Anonymous - a peer-support network for individuals affected by gambling
GambleAware - resources for players and their families dealing with problem gambling

We also make use of independent verification and monitoring systems as part of our licence conditions, which help us identify irregular play patterns and intervene where necessary. Where our Fair Play and Irregular Play monitoring flags unusual account activity, we may reach out directly to check on your wellbeing and offer relevant support tools.

Responsible Marketing and Bonus Practices

We design our promotional offers, including our welcome free spins, Daily Picks, and VIP Lounge rewards, to be transparent and clearly explained. Every Casino&Friends promo code or Casino&Friends bonus code we issue comes with defined terms, including wagering requirements and maximum bet limits, so you always know what is expected before you opt in. We will never pressure you to deposit beyond your limits, and we do not target self-excluded players with marketing communications once their exclusion is active. If you have set a deposit or loss limit, we will not send you offers designed to encourage you to exceed it.

Account Verification and Eligibility

As part of our responsible gaming framework, we run an automatic account-eligibility review immediately after you register, and we will email you the outcome of that review. This process helps us confirm that new accounts meet our age, identity, and jurisdictional requirements before any Casino&Friends deposit or Casino&Friends withdrawal is processed. We ask for your patience during this stage, as it exists to protect both you and the integrity of our platform.

Access Anytime, Anywhere

Whether you play through our desktop site, our Casino&Friends app, or the Casino&Friends casino app on iOS and Android, the same responsible gaming tools remain available to you. We ensure that limit settings, self-exclusion requests, and time-out options are consistent across every version of our platform, so you are never without control over your account, regardless of the device you use.

Getting in Touch

Our customer support team is available via LiveChat and email from 06:00 to 22:00 GMT, seven days a week, and can be reached at support@casinoandfriends.com. If you would like to discuss setting a limit, requesting self-exclusion, or simply want more information about our responsible gaming policies, we are here to help. We are committed to making sure that every player who chooses Casino&Friends casino has access to the support and tools they need to enjoy our slots, live casino games, and table games responsibly.

Content updated: September 22, 2026