Casino&Friends Terms and Conditions

Welcome to Casino&Friends Online Casino. These Terms and Conditions govern your use of our website, our games, and our services. By registering an account with us, completing the Casino&Friends register process, or using the Casino&Friends casino login, you confirm that you have read, understood, and agree to be bound by these terms in full. If you do not agree with any part of this document, we ask that you refrain from using our platform.

Casino&Friends is owned and operated by Skill On Net PT Ltd, registered at Office 1/5297 Level G, Quantum House, 75 Abate Rigord Street, Ta' Xbiex XBX 1120, Malta. We operate under licence number MGA/CRP/171/2009/06, issued by the Malta Gaming Authority on 21 June 2021. We are committed to providing a fair, transparent, and secure gaming environment for all our players.

Eligibility and Account Registration

To use our services, you must be at least 18 years of age, or the legal age of majority in your jurisdiction, whichever is higher. When you complete the Casino&Friends casino register form, we require accurate and complete personal information, including your name, address, date of birth, and a valid payment method. We reserve the right to verify your identity at any time and may suspend your account until verification is completed.

We currently accept players from Canada. We do not accept registrations or deposits from residents of a number of restricted territories, including Algeria, Angola, Australia, Austria, Belgium, Bulgaria, Burkina Faso, Cameroon, China, Cote d'Ivoire, Czech Republic, Denmark, North Korea, DR Congo, Estonia, France, Germany (Schleswig-Holstein), Greece, Haiti, India, Iran, Israel, Italy, Japan, Kenya, Laos, Lebanon, Lithuania, Mali, Mexico, Mozambique, Myanmar, Namibia, Nepal, Netherlands, Nigeria, Norway, Pakistan, Philippines, Poland, Portugal, Cyprus, Romania, Russia, Serbia, Singapore, Slovakia, Slovenia, South Sudan, Spain, Switzerland, Syria, Tanzania, Thailand, Turkey, Ukraine, United Kingdom, USA, Venezuela, Vietnam, and Yemen. Players from Slovakia are additionally restricted from accessing our Live Casino section.

Only one account per person is permitted. If we discover duplicate accounts, we reserve the right to close them and withhold any associated funds.

Deposits and Withdrawals

We support a range of secure payment methods, including Visa, Mastercard, Maestro, Trustly, Neteller, Skrill, Payz, Fast Bank Transfer, PaySafeCard, Sofort, Instant Payments by Citadel, INTERAC, and Webmoney. The minimum deposit accepted through our Casino&Friends casino deposit system is CAD 10, or CAD 20 to qualify for any deposit bonus. Your account currency is assigned automatically based on your registration location and can only change if your first deposit is made in a different currency, after which it becomes fixed.

Withdrawals are processed back to your original deposit method wherever possible, including Visa, Mastercard, Maestro, Wire Transfer, Payz, Skrill, Neteller, PaySafeCard, and Trustly/Entercash. The minimum Casino&Friends casino withdrawal amount is CAD 20. We apply a withdrawal limit of EUR 10,000 per rolling 30-day period and EUR 5,000 per single transaction; larger balances are paid out in monthly instalments of EUR 10,000. A fee of EUR 10 applies to Wire Transfer withdrawals under EUR 500, while card and e-wallet withdrawals remain free. A EUR 5 fee applies to withdrawal requests made without any prior real-money play.

Pending times apply until midnight GMT on the following day, after which we process your withdrawal on the next business day. Trustly and Entercash withdrawals may be completed within minutes in certain countries.

Bonuses and Promotions

We offer a welcome bonus of 125 free spins on Thor: The Trials of Asgard, credited automatically after your first deposit only. Each spin carries a value of CAD 0.10. Winnings from the free spins carry a 60x wagering requirement, and only slot games count toward this requirement. While wagering, the maximum permitted bet is 10% of your free-spin winnings (minimum CAD 0.10) or CAD 5, whichever figure is lower. Deposited funds must not be played before the free spins are used and any resulting bonus is claimed. If an advertised game becomes unavailable in your jurisdiction, we will credit an equivalent number of spins at a comparable value on another eligible game.

Any Casino&Friends bonus, including a deposit or welcome offer, may only be claimed once every 72 hours across all casinos operating under our licence. Holding an active bonus does not prevent you from requesting a withdrawal, however doing so requires cancelling your entire bonus balance, including any winnings accrued while the bonus was active. A bonus cancelled in this way will not be reinstated if the withdrawal is later reversed. All first-deposit offers are subject to an automatic eligibility review conducted immediately after registration, and we will notify you of the outcome by email.

We also provide Daily Picks, tournaments, VIP Lounge cashback, and personalised offers, occasionally distributed through mechanisms such as Prize Twister. The minimum deposit to qualify for any Casino&Friends casino bonus is EUR 20 or its equivalent. Bonuses linked to a deposit offer carry 30x wagering on the deposit plus bonus combined; bonuses not linked to a deposit, or where the bonus exceeds the deposit amount, carry 60x wagering on the bonus alone. Wagering requirements are displayed as Points to Redeem, accruing at 0.5 points per CAD 1.00 wagered, or per CAD 5.00 on Crash and Extra Games. Real money balances are always wagered before bonus funds, and only one bonus is wagered at a time.

Non-deposit bonuses and Casino&Friends free spins must be wagered within 24 hours and are capped at a maximum payout of EUR 100 or 2x the bonus amount, whichever is higher. If a bonus is cancelled, expires, or is otherwise voided before wagering requirements are met, all associated winnings, including pending amounts, are forfeited. We monitor all promotional activity under our Fair Play and Irregular Play policies. VIP points must be converted within 180 days of being credited to your account.

VIP Lounge Loyalty Program

We reward loyal players through our VIP Lounge, which consists of six tiers assessed monthly by points earned: Bronze, Silver, Gold, Platinum, Diamond, and Red Diamond. Points accrue based on wagers placed across different game categories. Levels are reassessed on the first of each month, with a maximum single-level drop permitted, and points carry over for six months. Platinum members and above receive enhanced cashback, a dedicated VIP account manager, exclusive event invitations, and faster withdrawal processing.

Game Fairness and Availability

Our Casino&Friends slots, live dealer tables, table games, and specialty titles are supplied by leading providers such as NetEnt, Play'n GO, Big Time Gaming, Red Tiger, Yggdrasil, and others, along with live casino content from Evolution and Extreme Live Gaming. All games are subject to independent testing to ensure fair outcomes. We reserve the right to modify our game library at any time without prior notice.

Account Security and Responsible Use

You are responsible for maintaining the confidentiality of your Casino&Friends login credentials. We advise against sharing your password or account access with any third party. If you suspect unauthorised access, you must notify us immediately at support@casinoandfriends.com.

We are committed to promoting responsible gambling and offer tools such as deposit limits, self-exclusion, and time-out periods. If you feel you may need assistance managing your play, we encourage you to contact our support team or a relevant gambling support organisation.

Changes to These Terms

We may amend these Terms and Conditions periodically to reflect regulatory, operational, or commercial changes. We recommend reviewing this page regularly. Continued use of your account after changes are published constitutes your acceptance of the revised terms.

Contact Us

If you have any questions regarding these terms, our Casino&Friends casino app, deposits, withdrawals, or bonus policies, our support team is available via LiveChat and email at support@casinoandfriends.com, daily between 06:00 and 22:00 GMT, in English, Norwegian, Spanish, French, and German.